After-sales Service - SGON Valve

What is your lead time?

It's around 20-30 days normally.

How can I check your factory situation while it's difficult for me to come to China?

We have photos and videos on our website and facebook, It shows every step of the manufacturing.

How do you pack?

1.Plastic bags→2.Paper box→3.Cartons→4.Plywood Case

How long is the product warranty?

In 12 months, we will provide you with replacement or repair services for other problems except for quality problems caused by human causes.

Are wholesale discounts available?

Wholesale discounts are available on large quantities of valves, usually related to purchase quantity. You can email us for discount information.

How do proceed with the orders?

Firstly, we will provide a quotation according to your requirements, and once the price is confirmed, we will proceed to the next step. Next, we will supply sample to you if you need. Everthing is confirmed,we will proceed with mass production.

Can I request to change the form of packaging and transportation?

Yes, We can change the form of the packaging and transportation according to your request, but you have to bear their own costs incurred during this period and the spreads.